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FAQ

We prioritise work that’s possible to deliver and operate – usually repeatable processes with clear inputs/outputs, testable quality, and realistic integration points. Then we validate it quickly with a pilot and explicit acceptance criteria before scaling.

Not always. If an off-the-shelf, general-purpose LLM meets your quality, privacy and cost constraints, we’ll use it. We build custom models when you need stronger performance, tighter controllability, or have ownership and deployment requirements that demand it.

You do, always. We deliver so you can run, evolve and extend the system, including models, code and documentation.

We treat them like production systems. That includes evaluation, test suites, observability, clear boundaries for what the agent may (and may not) do, and safe fallbacks when uncertainty is high.

We design for your environment and requirements, from data handling to auditability and deployment patterns.

We start with a short discovery phase to define scope, constraints, and acceptance criteria. Then we build and deliver a production-grade pilot, test it, then scale it into operations, and complete the handover so your team can own it end to end.

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